HOW TO CHOOSE THE RIGHT JANITORIAL VENDOR AND STOP SWITCHING EVERY 3 TO 6 MONTHS!
We recognize there are many choices in the janitorial marketplace today…almost too many, so how do you
distinguish the great from the average…and who do you believe?
Unfortunately, much too often, people make lofty promises just to get the contract. After you have entrusted
them, they will usually perform an adequate job the first few visits, but shortly thereafter, the quality deteriorates
dramatically. Finally when you try to address problems, they only respond with excuses and ask for more time to
fix the problem…which never seems to get resolved!
Sound familiar? Don’t let that happen to you…
Here are the four (4) most important things you need to look for when choosing a vendor:
- Are they reliability & consistent?
- Are they easy to communicate with?
- Can they provide client recommendations?
- Do they stand 100% behind their promises?
Many companies operate with a day-to-day mentality, and therefore don’t look at building long-term relationships
with their customers. So if a company cannot provide you with a satisfying and confident answer to these four
things…why should you believe they will treat you any different? This will NOT provide you with the "peace of
mind" that you’re looking for, and you should to continue your search.
CleanerChange’s philosophy is based on the book Raving Fans by Ken Blanchard. "Just having satisfied
customers isn’t good enough anymore." We want Raving Fans, and therefore have made it our policy and part
of our on-going relationship building process to make sure we can pick up the phone, and confidently ask you
for a letter of recommendation.
Conclusion:
Do not just consider the lowest price-point or a "small" discount as a measure of their level
of service. Only choose a vendor who is genuinely interested in building long-term relationships,
and can prove that to be the most essential part of their business model. As the saying goes,
"You get what you pay for".
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